I just want to thank you from the bottom of my heart. I slept good
last night for the first time in a very long time. God Bless you!!
On February 4, 2019 I called National Recoveries and got the best
agent. She was very thorough and experienced, very knowledgeable…I
feel after talking to her that everything is hopefully moving forward.
Thank you to Asha and Siman for the excellent customer service…It was
a hard call for me to make and face a defaulted loan and they made the
experience an easy call and I am grateful to them both!
I wish all Managers were as nice and understanding as Jorge…I have
been through numerous medical issues this month and he has had empathy
and shows understanding with each conversation. I really wish all the
collectors were as understanding and knowledgeable as he is.
I spoke with Leslie today. Even though the lousy reception on my end,
she was very patient and kind. Totally not what I expected from a
collector. I didn’t feel judged or made to feel like a horrible person
because I have a debt. Leslie needs to know how I appreciated our
Thank you very much Leslie. You have done an excellent job at
navigating me through this, even though at times I was extremely
frustrated! You have been more professional and on-point than most
anyone I deal with anywhere else. Thank you very much Leslie and I
appreciate what you do
I want to share my experience dealing with National Recoveries… I
called and spoke to a young lady who was EXTREMELY HELPFUL! She
promised a call back in a couple of days (on rehabilitation options)
and I got a call the next day…Every SINGLE person I spoke with this
week was patient, understanding, and helpful. They treated me like a
human, not a debt that they were trying to collect from. I love the
“exceed your expectations” touch on every call. It helped put me at
ease in a stressful situation…Please let every single person I spoke
to know how amazing they are…They probably don’t hear thank you
enough, so just knowing they changed one life and actually HELPED a
person who is super grateful for them may help!
I wanted to pass on my gratitude to the representative I talked to
today about my defaulted student loan. The representative was very
courteous and clearly answered all my questions. My intent is to take
care of this debt once and for all without causing a financial
hardship on me. I received excellent customer service from the young
lady that helped me
I have been dealing with an issue for over the past 10 days and I have
to say that everyone I have had the pleasure of speaking with has been
really amazing and helpful, trying to get me to the point that I am no
longer freaking out about this issue…I did not get the name of the
last person I spoke with who took 45+ minutes to make sure everything
was correct, she was wonderful. Thank you all so much.
I have had nothing but exceptional service with this company. The
first time I called I spoke with La’vern who will go above and beyond
to help you out. Ever since that first call I have made sure to
contact her directly and I haven’t had any issues what so ever! She
has made sure to be clear on every thing that needed to be sent and I
am due for my last payment and I cannot thank her enough for helping
me get out of default so I can better myself and start this next
chapter of my life!!
I am a 67 year old man…who was notified by the Dept. if Education that
I had an “outstanding loan” dating back to 1966 when I was eighteen.
The shame I feel is unspeakable. I called the number given to
negotiate a settlement plan. The primary agent I’ve worked with has
been Michael but on occasion four other agents have offered their
assistance…and all of them have been equally helpful. Every I has been
dotted and T crossed and a satisfactory agreement reached. The staff
is uniformly consistent and professional. They inspire confidence.
P.S. They are obviously well trained.
Thank you so much for your patience in talking with me today for
almost an hour to be sure I fully understood all of the options. You
were most thorough and competent, and I most appreciate that you did
not hesitate to put me on a brief hold while you requested
confirmation or clarification from your supervisor when I raised
questions about which you were not certain. Both your pleasant
personality and your evident expertise made our interaction
refreshing, especially given the usual acrimony which attends
I wanted to thank you for being so incredible and nice to me during
our calls. Usually most collectors don’t care about the people on the
other side of the phone. And after a collector’s call I’m usually in
tears trying to figure out where the money is going to come from.
Since my father died two years ago and having to help my mom with
bills it’s been a stressful and depressing time. But after our call
the other day I got off the phone smiling (which trust me, it’s been a
while). So thank you for being so amazing and nice and genuinely
caring about us financially challenged individuals. More people should
be like you.